Support
The quick fixes below cover the three most common situations. If your problem isn't here, write to us directly — a real person reads and replies.
Write to us
No form, just email. There is a reason: a contact form requires connecting to a third-party service, and your message passes through that service's servers. Email removes both that dependency and that privacy obligation.
We usually reply within two working days. If you are reporting a bug, including your device model, OS version and app version speeds things up; the app version is at the bottom of the Settings page.
support@niyetapp.co
- General support and suggestionsYou don't need to write anything in the subject line.
- Privacy questionsWrite "Privacy" in the subject line.
- Data deletion requestsWrite "Data deletion request" in the subject line and include the user identifier from the app's Settings section.
Quick fixes
Prayer time notifications are not arriving
- Confirm in system settings that notification permission is enabled for Niyet.
- Check which prayers are enabled in the app's notification settings — each prayer is toggled separately.
- On Android, battery optimisation can block scheduled notifications; exclude Niyet from optimisation.
- If location permission is off, times cannot be calculated and so no notification is scheduled.
Location is not found, or the times look wrong
- Confirm in system settings that location permission has been granted.
- Check the calculation method: outside Türkiye the Diyanet method does not take effect, so you need to pick a method suited to your region.
- Location accuracy drops indoors; opening the app once outdoors corrects it.
My subscription is not recognised
- Make sure you are signed in on the device with the Apple or Google account you bought the subscription with.
- Run "restore purchases" in the app.
- Verify the subscription status in the store; it may have been cancelled or expired.
The focus lock is not working
- On iOS the app lock cannot be set up without Screen Time permission; if you declined the prompt you need to enable it in system settings.
- Check that the list of apps to lock is not empty.
- If you want to unlock with a photo, camera permission is needed too.
Managing your subscription
The subscription runs through your store account; viewing, changing, cancelling and refunds are all handled in the store.